About Me

Qualifications of Ken Symicek

Instructor
·         Possess a “Teacher of English to Speakers of Other
      Languages” TESOL Certificate   Bằng Cấp Giáo Viên Tiếng
     Anh Quốc Tế
·         Conducted a large number of English and Customer Service
      classes.
·         Taught English as a Second Language to Spanish
     immigrants in the USA
·         For 25+ years, I conducted technical courses in many
      countries around the world.
·         Adjunct instructor at Northern Virginia Community College,
      Virginia, USA
Training Management
·         Developed and managed various companies’ training and
      documentation departments.
·         Put together budgets, business plans, timelines, proposals,
     reviews and seminars.
Course Developer
·         Designed and implemented various training courses and
     workshops.
·         Developed instructor’s and student's manuals/guides for
     various courses.
·          Created a student database used to record and track
     students' progress.

Speak a little Vietnamese
Have a vocabulary of 3,000 Vietnamses words, which helps
a little.

Trained by the Best
During November 2006 in Thailand, I was trained by Peter McAlpine who is a specialist in customer service training for pre-opening 5-star hotels and resorts all across Southern Asia. I also conducted a number of Customer Service classes under his supervision.

Peter McAlpine is the Senior Consultant at Renaissance Consulting Ltd. in Bangkok. The company specializes in pre-opening 5-star city hotels and resorts at the level of creating truly memorable experiences; upgrading customer service to a higher level; and inspiring hotel staff www.renaissanceconsultingltd.com

Personal Characteristics

Here is a list of important characteristics that I know I have:

Knows the subject.	Paces lessons well.
Inspires confidence.	Does not complicate things.
Trusts people.	Is enthusiastic and inspires it
Has a good sense of humor.	Is honest.
Gives clear positive feedback.	Is approachable.
Is well-organized.	Listens genuinely to the students.

Next check my Experience page

5 Star Service requires 5 Star English!

Teaching English to Vietnamese Associates.