All of the subjects that I cover during classes are tailor-made, they are designed specifically for the needs of your groups/departments. They are a combination of general English and specialized vocabulary that the staff needs for the situations they would most likely encounter at the Hotel or Resort.
Here is a short list of subjects that I teach. Please note that there are not only English subjects there also are Customer Service topics.
The complete list is huge and all of them are things that I have already taught during the past four years.
Click here for more listings.
All of the classes are designed to improve the level of English of the non-native English speaking associates and the results will be seen in the improved customer service and care given by the staff.
I am able to teach English to various departments such as:
Front Office | Restaurant | Housekeeping |
Kitchen | Spa | Security |
Bar and Lounge | Sports | Bellboys |
Gardeners | Maintenance | Laundry |
The only areas I don't usually teach are Accounting and Sales.
Some other materials that I created and used while teaching English are:
55 Questions you must Know:
This is a list of tailored questions that every staff member should be able to answer. Questions like:
- Who are the owners of this Resort?
- How do I know that the beach is safe for swimming?
- When did the resort open?
- What is the General Manager's name and what Nationality is he?
- How big is this resort?
- Is the tab water clean and drinkable in this hotel?
- Where do I get information about Phan Thiet?
- How many restaurants and bars does this resort have?
- and many more ...
I also use the Restaurant Menu, Bar/Lounge Beverage drink list, SOPs, Fact Sheets and Hotel brochures to create English lessons.
I wrote a paper on "Teaching here in Vietnam" Click 5 Star Teaching in Vietnam to read the PDF file.
I created a student database to keep records for each student that attends English classes.
