| Subject |
# |
Simple Discription |
| Student/Teacher Introductions
|
101
|
The Students get to know the teacher and the teacher evaluates the students.
|
| Classroom Rules
|
102
|
The students learn about classroom behavior.
|
| When you do not understand
|
104
|
Knowing what to say when you don't understand what was said. The polite way of saying "I don't know what you are talking about."
|
| When you just don't know
|
105
|
How to say I don't know and when to say let me check.
|
| Asking for Permission
|
106
|
You must ask first and know how to ask politely.
|
| When Disagreeing
|
107
|
When you both don't see eye-to-eye go for the Win-Win.
|
| How do you say this in Vietnamese?
|
108
|
They just want to know some basics.
|
| Peace and Quiet
|
109
|
Why do foreigners like it quiet. How to keep it that way.
|
| The Proper Greeting
|
110
|
The standard greeting and the many options.
|
| Hello and Good ....
|
111
|
So many ways to say hello, some formal, some informal.
|
| The 'How are you?" questions
|
113
|
Look at all the "How are you?"s
|
| Responding to Greetings
|
115
|
What are the best responses.
|
| Proper Handshake
|
116
|
The if, how, when and how not to.
|
| Saying your Good-byes
|
118
|
The many good-byes.
|
| Proper Phone Answering
|
119
|
The right method of answering the telephone.
|
| Using the Alphabet
|
121
|
Know your ABCs - when someone spells their name. What is a Spelling alphabet.
|
| English sounds using Vietnamese
|
122
|
All English sounds can be represented by Vietnamese sounds.
|
| Counting and Numbers
|
123
|
Must know English numbers.
|
| Knowing the colors
|
124
|
Increasing your vocabulary. Purple, lite blue.
|
| Understanding Dates and Times
|
125
|
Knowing how to tell time, including days, dates, months, years and seasons
|
| Basic Math
|
126
|
What happens when you hear "I want 3 times more" or "Subtract this cost from the total"
|
| Where is questions
|
130
|
Hearing request for directions. The 5 star answer to "Where is ...?"
|
| Giving Directions
|
133
|
When you cannot escort them - give them simple directions.
|
| How Far Is It?
|
134
|
How far is it to Phan Thiet, HCM City, the Sand Dunes ...?
|
| Hotel/Resort Common Areas
|
138
|
Do we have a tennis court? How deep is the swimming pool?
|
| Responding to Personal Questions
|
140
|
Asking how old are you, and where do you live and how many brothers and sisters are just some questions they ask.
|
| How's the Family?
|
142
|
Also including who is in a family.
|
| Answering Likes And Dislikes
|
143
|
What's your favorite ...?, Which is the best beer? Do you like sports? - are just a few of the questions they will ask
|
| Occupations
|
145
|
So what do you do? Things like - I am an Engineer, He is a CEO, She is a cop ...
|
| Smoking and No Smoking
|
147
|
All about smoking - from being asked for a cigarette to telling someone they can't smoke here.
|
| Describing People
|
149
|
He is about 1.8 m tall, has black hair, and has a slender frame.
|
| Look-out!
|
151
|
Look out for that motorbike! Don't step in that whole! Look-out, don't fall down.
|
| Fire procedures
|
152
|
Where to go and what to do.
|
| Parking And No Parking Areas
|
153
|
Where can I park this? Is it safe here? Sorry Sir you cannot park here. ...
|
| An Emergency!
|
155
|
"Miss, my son, fell off the steps!" My husband is having a heart attack! ...
|
| Someone Shouldn't Be There
|
156
|
When you see someone in an unauthorized or unsafe area. Knowing what to say when guest are in a unauthorized place.
|
| Be Careful and you shouldn't do that.
|
158
|
Please don't play with that electrical outlet.
|
| Know your Body Parts
|
161
|
What goes where?
|
| What are you wearing?
|
163
|
Increasing your vocabulary. Trousers/pants, shirt/blouse.
|
| Personal Items
|
164
|
Can I borrow your pen? That's a nice hair ribbon you have on. That's a lovely necklace.
|
| Office Items
|
165
|
The many things that are needed in an office.
|
| All about Money
|
166
|
From coins to cheques and pounds, dollars and cents.
|
| Plants and Flowers
|
167
|
Those flowers are water lilies. That is both a palm tree and a coconut tree.
|
| Pets and Animals
|
168
|
What is that?
|
| Talking about the Weather
|
170
|
This is the all time favorite conversational item that foreigner love to talk about.
|
| Talking about Sports
|
171
|
Like the Weather, this is a favorite type of conversation between two or more people. Responding to questions about sports and activities
|
| In the Ocean and Rivers
|
173
|
Increasing your vocabulary. What is a cuttlefish? Are there any sharks?
|
| On the Beach or in the Pool
|
174
|
Increasing your vocabulary. Sandcastle, sunbathing
|
| Talking about Pictures and Cameras
|
176
|
"Here let me show you a picture of my grandson." or "Please, can you take a snapshoot of us?"
|
| Show The Love
|
201
|
The many ways of really showing you care.
|
| Really Showing Gratitude
|
203
|
Really letting them know that you are very thankful.
|
| Showing Sympathy And Carrying
|
204
|
Let's add some emotions and feelings.
|
| Making them feel important
|
206
|
Making them feel special and they'll never forget.
|
| Best Wishes and Congratulations
|
207
|
Using the WOW factor.
|
| Words foreigners hate
|
210
|
How old, how much and oh my god.
|
| Is Everything All Right?
|
211
|
When you see the opportunity to please, take it.
|
| How to be polite
|
220
|
The many many ways of doing the right thing.
|
| Thanks and Welcome
|
221
|
We like to hear it and hear it often!
|
| Apologies and Apologizing
|
222
|
The best ways to say you are sorry.
|
| Spit/Burp/Scratch/Sneeze or Pick
|
223
|
Come on, these are not acceptable at any resort.
|
| Personal Hygiene
|
224
|
Clean fingernails, tuck in your shirt and no bad breath...
|
| Responding to an Invitation
|
225
|
What you can do and cannot do.
|
| Responding to Help
|
226
|
When someone is asking for help and not only the verbal kind.
|
| Making and Keeping Promises
|
228
|
If you promise then you must do it or else.
|
| Someone is blocking the path
|
229
|
Someone tells you or you need to tell someone to MOVE.
|
| Handling Guest Small Problems
|
241
|
Understanding complaints
|
| Dealing with Big Complaints
|
242
|
How to listen, what to say and do.
|
| Let Me See The Manager
|
245
|
What steps do you need to take.
|
| Correcting the Am/Is/Are Problem
|
250
|
They never like to use these verbs. They even omit them in their Veitnamese sentences.
|
| The Yes and No Problem
|
251
|
Please don't just say yes or no. You need to give a five star answers.
|
| The World around Us
|
281
|
Is China bigger the USA or Russia? Which direction is Thailand? What are the people of the Philippines called?
|
| Information About Vietnam
|
282
|
Who is the Prime Minister of VN? What is Binh Thuan known for?
|
| Conversational Starters
|
284
|
Used to start a simple conversation and show interest.
|
| What are the Holidays
|
286
|
A list of some popular VN and international holidays
|
| Most common Idioms
|
290
|
It's raining cats and dogs. Don't beat around the bush. ...
|
| Books, Magazines, and Newspapers
|
291
|
Responding to questions like; An English newspaper please
|
| TV, Movies and Music
|
292
|
Just increasing one's vocabulary on the many categories.
|
| What Is In Our Gift Shop
|
294
|
We carry toiletries, souvenirs, and you can find everything you need.
|
| Filling-in Common Forms
|
297
|
Filling in date of birth, sex and the many other fields that are found on the most common forms.
|
| During the check-in
|
311
|
Going over the conversations that happened during check in.
|
| Checking out
|
312
|
What happens and what is said during checkout.
|
| Asking for Identification
|
314
|
I need some form of ID.
|
| Asking for clarification
|
315
|
Making sure what you heard is what they said.
|
| When you have to say "No."
|
316
|
When you really have to say no and how best to say it. Knowing what to say and do.
|
| Wake-up Calls
|
317
|
The best way to handle wakeup calls.
|
| Accepting payments
|
319
|
Now they're going to have to pay. What are you going to say, and what are they going to say.
|
| Hotel facilities/services
|
320
|
What does our resort have and why is it so darn good.
|
| Our Fitness/Health Center
|
324
|
Increasing your vocabulary.
|
| Our Spa
|
325
|
All the great things that the Spa can offer and do.
|
| What's in the Business Center
|
326
|
From fax machines, workstations, office supplies, and all the other things to make an office away from your office.
|
| Need a Doctor/Nurse
|
328
|
I don't feel so good. I don't know what is wrong and I think I need help.
|
| Exchange Rate Questions
|
329
|
I need to exchange some Hong Kong Dollars?
|
| Talking on the Telephone
|
330
|
Remember they can't see you but they can hear everything. What to say and what not to do.
|
| Taking a message
|
331
|
Listen, note it and repeat it. The who, what, when of messages.
|
| Computer, Phones and Internet Terms
|
338
|
Is there a Laptop, Please hang up and Internet access are just some of the terms we cover.
|
| Suggesting places to visit
|
340
|
Would you like to see the biggest Buddha statue in Asia. How about sliding down the sand dunes.
|
| Local information
|
342
|
How big is Phan Thiet's market? Is there a shopping mall? When does the train leave to Saigon?
|
| Talking about Transportation
|
345
|
Is there a bus that can take us to Phan Thiet? Where can I rent a bike? What are all the transfer options?
|
| Shopping Questions
|
348
|
Asking for prices, size and color etc. When we don't have it - then what?
|
| Need Repairs
|
351
|
What do they say when something is broken and how do you respond.
|